Monday, Dec. 19th, 2016
Reach for the Stars: Improving Your Ratings
No matter what industry you’re in, ratings are incredibly important for your business. Whether it’s for TaskEasy or Google Reviews, getting a good review can mean more work, and higher paying jobs. So, to help you with getting better reviews, we’ve come up with a few things that will help you improve your ratings per job.
- Show up to the job on time. Showing up to a job late sets a negative precedence for future jobs performed. It makes your clients feel less important, and can make you late for the jobs preceding the one you’re late to. Give yourself time in between jobs to make sure you have time to get to the next place. You’ll be less stressed, and your clients will feel more valued.
- Do good work. Doing a job poorly often means worse ratings and more often than not, less of a chance of a rehire. Coming to work daily with a positive attitude will give you the ability to do better work, and enjoy your work more. Show up with the thought of doing the best work you can, and you’ll be getting amazing reviews.
- Focus on subtasks. Sometimes we forget that there are subtasks to be performed on the job. Always look to see if you have some, and make sure they get done. Clients are hiring you for all the jobs they request, skipping one makes it look like you’re not capable, which may lead to you not being rehired.
- Follow the photo requirements in the app. Lawn care and snow removal have different requirements for before & after photos. Get familiar with what photos you’re supposed to take so you know ahead of time what to do. Also, make sure they’re not blurry and out of focus. Before & after photos give clients a side by side view of the work you performed, which is ideal for amazing ratings.
- Complete the tasks in a timely manner. Once you’re done with a job, and you have all your photos taken, mark it complete. Marking off your tasks in a timely manner let’s the client know you’re done on time, and that you’ve done all that was required.
- Read reviews and take noticeable action. While nobody wants bad reviews, they do help us grow and see where we can do better. If you see a bad review, don’t get discouraged, take it as a note for improvement.
- Plan for improvement, take responsibility. There will always be unhappy clients, but rather than be upset with them, learn from them. Take responsibility for what they said could do better, and make a plan for improvement.
Combining all these tools will undoubtedly improve your ratings. The higher your ratings, the more recurring jobs, and the busier you’ll be. Now get out there and reach for the stars.