Nothing is more frustrating than leaving a job and being told that you caused damage when you know for a fact that it was pre-existing. While you may think it is a waste of time to document pre-existing damage, it could end up costing you more time and money in the end. In this article we will be going over how to document pre-existing damage and what you should do if you ever run into it.
Prove Pre-Existing Damage
If you get to a job and see that there’s damage done to the property, we recommend taking a photo of it and uploading it to the TaskEasy for Contractors App immediately. Whenever you upload an image to the app, it automatically adds a timestamp to the image. Do this before you start the job, so when you upload the after photos, you can show the time distinction of when you saw damage vs. when you completed the job.
Report Damage And Complete Work
It is very important to remember that even if there is pre-existing damage, you still need to complete the job unless the damage is preventing you from doing so. Broken windows, fences, gate, etc. shouldn’t be a problem, but you should always take a photo and leave detailed notes in the app explaining the damage. We will send all of the information you provided to the customer letting them know what you discovered upon arrival.
Reporting Damage You Caused
Sometimes accidents happen, and TaskEasy wants to ensure that both parties are properly protected by the accidental damage. To report damage or loss that occurred at a TaskEasy property, complete the following form. If this is an emergency please call TaskEasy at 1 (800) 518-4461.