Proper documentation is essential to ensure your pool cleaning work is approved and paid without delays. Use the following checklist and tips to streamline your visits, avoid rejections, and stay aligned with TaskEasy’s quality control standards.

     

    Required Photos for Every Visit: 

     

    House Number

        • Always capture a clear photo of the house number for all recurring and custom jobs
        • This is to ensure we avoid rejections during QC review
    Entire Pool (Before & After)
        • Include all corners of the pool
        • Show overall condition before and after cleaning

    Pool Floor
      • Show pool floor clearly to indicate debris or algae presence
    • . 

    Pool Spas, Hot Tubs, and Features
        • If there are additional spas, hot tubs, etc. include those images of the condition in the Entire Pool photos section


    Chemical Balance
      • Document before and after reading for each visit
      • If extra chemicals are needed, please call TaskEasy or email us at  pools@taskeasy.com to submit a bid for the additional funds.  

    Pressure Gauge
        • Provide a clear image of the pressure gauge
        • Missing photos can result in rejection with QC


    Pump/Skimmer Baskets
      • Show baskets emptied and cleared
      • Incomplete photos = risk of rejection


    ⚠️ IMPORTANT: Pool jobs are time-sensitive. You have only 48 hours to resolve issues flagged by QC or the client.



    Additional Photos & Contractor Comments

    Always use the “Additional Photos” and “Contractor Comments” sections to report issues such as:

    • Access problems (locked gates, dogs, etc.)
    • Equipment leaks
    • Unusual water conditions
    • Broken or missing components

    This helps us respond quickly and accurately to on-site concerns.

    Recurring Services

    • Action photos are no longer required.
    • Take all “Before” photos → complete the service → then take “After” photos.
    • Focus on quality, not equipment-in-hand shots.

    Custom Jobs

    Custom jobs are repairs that are needed beyond the scope of work. Custom jobs require specific documentation:

    • House Number
    • Entire Pool
    • Proof of Purchase (e.g., pump/filter/vacuum)
    • Serial Numbers
    • Step-by-step Progress Photos
      • For all repairs including leak fixes, replacements, surface work, etc.
      • Upload after each visit if the job spans multiple days.

     

    Bids: 

    All repairs beyond routine service must follow TaskEasy’s bid process. If you need help with the process on how to provide a bid, please email pools@taskeasy.com. Any bid work that is completed without approval from TaskEasy may result in nonpayment. 

    Bid requirements: 

    When submitting bids for part replacements, we require full information for the repair: make, brand, and model for all parts. Bids should be submitted with full pricing information for approval to avoid issues during repair. 

    Pumps: include horsepower, single-speed vs variable-speed, warranty information and proof of purchase

    Filters: include filter size, brand, make, and model, as well as all warranty and proof of purchase

    Be detailed: describe issues, cost breakdown, and reason for repair to pools@taskeasy.com

     

    Access & Scheduling:

    Residents are notified the day before your visit. Need to reschedule? Inform us first so we can provide communication to the resident. 

    Service Hours: Complete jobs during regular business hours: 8 AM – 8 PM

    Access issues? 

    • Take clear photos (e.g. locked gate, dog, refusal of service)
    • Add comments to the job to qualify for a trip charge

    For questions or bid support, email us at pools@taskeasy.com